1. Terms & Conditions
White Angels Travel EGY
Last Updated: October 16, 2026
1. Acceptance of Terms
Welcome to White Angels Travel EGY. These Terms and Conditions govern your access to and use of our website and the travel services, tours, transfers, and other experiences offered or arranged through us.
By accessing our website, submitting a booking request, or confirming a reservation, you agree to these Terms and Conditions and any applicable booking-specific terms. If you do not agree, please refrain from using the relevant services.
2. Eligibility
Customers must generally be at least 18 years old to make a booking independently. A parent, legal guardian, or authorized adult may make arrangements for minors where permitted by law and subject to the requirements of the relevant service provider.
By making a booking, you confirm that the information you provide is accurate and that you are authorized to accept the applicable terms.
3. Our Services
White Angels Travel EGY provides information about travel experiences and may market, arrange, coordinate, or facilitate tours, private transfers, sightseeing activities, and related travel services.
The role of White Angels Travel EGY may vary depending on the service and booking arrangement. Certain services may be delivered by independent third-party providers, including transportation companies, guides, activity operators, and other local suppliers.
The applicable booking confirmation should identify the services requested and, where relevant, the provider responsible for delivering them.
4. Booking Process and Confirmation
Bookings may be offered through instant confirmation or request-to-book arrangements, depending on the service.
Instant confirmation: A booking is confirmed when the confirmation is issued, subject to the stated payment and service conditions.
Request to book: A booking request is not confirmed until availability has been checked and written confirmation has been provided.
Booking details: Customers are responsible for reviewing the date, time, pickup location, number of guests, selected services, and other details shown in the confirmation.
Changes: Any requested changes are subject to availability, provider approval, and any applicable price adjustments.
Please contact us promptly if you notice an error in your booking confirmation.
5. Prices, Currency, and Payment
Prices, currencies, included services, and payment requirements are displayed or communicated during the booking process.
Depending on the service, payment may be available through an online payment link, an authorized payment provider, bank transfer, cash, or another method specifically agreed upon.
Unless otherwise stated in writing:
Any deposit or advance payment must be paid by the deadline communicated at booking.
The remaining balance must be paid according to the payment terms in your confirmation.
Additional services, optional activities, entrance tickets, meals, gratuities, or personal expenses are excluded unless expressly listed as included.
Currency conversion rates, bank fees, payment-provider charges, or international transaction fees may affect the final amount charged.
A booking is not considered confirmed solely because a payment has been initiated. Confirmation is subject to the agreed booking and payment conditions.
6. Customer Responsibilities and Conduct
Customers agree to:
Provide accurate contact details, guest information, and travel arrangements.
Arrive at the agreed pickup point at the confirmed time.
Follow reasonable safety instructions provided by guides, drivers, activity operators, and other authorized personnel.
Treat staff, service providers, other travelers, local communities, and cultural sites respectfully.
Avoid unlawful, threatening, abusive, or dangerous behavior.
Follow applicable site rules and restrictions.
Serious misconduct or behavior that creates a safety risk may result in a service being refused or terminated, subject to applicable law and the circumstances. Any refund or additional charges will be assessed in accordance with the applicable booking and cancellation terms and relevant legal requirements.
7. Travel Documents, Entry Requirements, and Health
Customers are responsible for ensuring they have valid passports, visas, permits, and other documents required for their travel and activities.
Customers should also review any relevant health, accessibility, fitness, age, or safety requirements before booking. Certain experiences, including hot air balloon flights and other adventure activities, may have additional restrictions.
Please inform us before confirmation of any special requirements that may affect the suitability or delivery of a service. We will communicate relevant information known to us, but customers remain responsible for ensuring that they meet applicable entry and participation requirements.
8. Pickup Times and Transportation
Pickup locations and times will be communicated in the booking confirmation or subsequent arrangements.
Customers should be ready at the agreed pickup point at the confirmed time. If a customer is delayed or cannot locate the driver or representative, they should contact the designated contact number as soon as possible.
Traffic, road closures, weather, security measures, operational issues, and other circumstances may affect travel times. We will make reasonable efforts to communicate significant changes when information is available.
Any waiting-time limits, missed-pickup conditions, additional charges, or alternative arrangements will be governed by the specific booking terms.
9. Cancellations, Changes, and Refunds
Cancellation, amendment, and refund conditions may differ according to the tour, transfer, activity, supplier, and payment method.
Before completing a booking, customers should review the applicable Cancellation and Refund Policy and any special conditions shown on the relevant service page or confirmation.
Where a booking has been made through a third-party platform, the terms of that platform may also apply.
If we or the relevant provider need to cancel or materially change a service, we will communicate the available options in accordance with the applicable booking terms and law.
Nothing in these Terms and Conditions removes any mandatory consumer rights that apply to your booking.
10. Service Changes and Availability
All services are subject to availability and operational conditions. Itineraries, schedules, pickup times, routes, and activities may occasionally need to be adjusted because of weather, site restrictions, safety considerations, government instructions, or other circumstances beyond reasonable control.
Where a significant change is necessary, we will make reasonable efforts to inform affected customers and explain any available alternatives.
Specific inclusions, exclusions, and arrangements stated in a confirmed booking take precedence over general descriptions on the website to the extent permitted by applicable law.
11. Health, Safety, and Activity Restrictions
Customers must follow the safety requirements applicable to each activity and the instructions of authorized personnel.
Some experiences may involve uneven terrain, stairs, heat, water, heights, or other physical conditions. Customers should consider their individual needs and review any stated restrictions before booking.
Providers may refuse participation where a customer does not meet mandatory safety requirements or where participation would create an unreasonable risk. Any resulting cancellation or refund will be handled according to the applicable booking terms and law.
12. Liability and Limitations
White Angels Travel EGY aims to provide accurate information and coordinate services with reasonable care.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or services where such exclusions are legally permitted.
Where a service is delivered by an independent third-party provider, that provider may be responsible for its own operations and obligations under the applicable agreement. This does not exclude any responsibility that White Angels Travel EGY may have under applicable law or the specific booking arrangement.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot lawfully be waived.
13. Force Majeure
Neither party will be considered in breach to the extent that performance is prevented or materially delayed by circumstances beyond reasonable control, where recognized by applicable law.
Such circumstances may include natural disasters, extreme weather, public emergencies, government restrictions, security incidents, strikes, transport disruptions, or the closure of tourist sites.
If such circumstances affect a confirmed booking, we will make reasonable efforts to communicate the situation and discuss available alternatives in accordance with the applicable booking terms and legal requirements.
14. Intellectual Property
Unless otherwise stated, website content, including text, photographs, graphics, logos, branding, and other materials, is owned by or licensed to White Angels Travel EGY and is protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes. You may not reproduce, republish, distribute, modify, or commercially exploit our content without prior written permission, except where permitted by law.
15. Website Use and Accuracy of Information
We aim to keep website information accurate and up to date. However, descriptions, photographs, prices, schedules, and availability may change.
Website content is provided for general informational purposes and does not replace the details in a confirmed booking.
You agree not to misuse the website, attempt unauthorized access, interfere with its operation, or use it for unlawful purposes.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment providers, or external services.
These services may be governed by their own terms, policies, and procedures. We do not control external websites and are not responsible for their content or privacy practices.
Customers should review the relevant third-party terms before using those services.
17. Privacy and Personal Information
Personal information submitted through our website or during the booking process is handled in accordance with our Privacy Policy.
By providing personal information, you acknowledge that it may be used for legitimate purposes connected with responding to inquiries, processing bookings, coordinating services, communicating important updates, and meeting applicable legal obligations.
Please review our Privacy Policy for further information about how personal information is collected, used, retained, and protected.
18. Complaints and Dispute Resolution
If you experience a problem with a booking or service, please contact White Angels Travel EGY as soon as reasonably possible so that we can review the matter.
We will make reasonable efforts to understand the issue and work toward an appropriate resolution.
These Terms and Conditions are governed by the laws of Egypt, subject to any mandatory legal protections that apply to the customer. Disputes will be handled by the competent courts or other authorities in accordance with applicable law.
19. Changes to These Terms
We may revise these Terms and Conditions to reflect changes in our services, business operations, website features, or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date. Changes will apply from the date stated in the updated version, subject to applicable law.
For an existing confirmed booking, the terms agreed at the time of booking will continue to apply unless a change is required by law or otherwise validly agreed.
20. Contact Us
For questions about these Terms and Conditions, booking arrangements, or our services, please contact us:
Company: White Angels Travel EGY
Email: info@whiteangelstravelegy.com
Website: https://whiteangelstravelegy.com
When contacting us about a booking, please include your booking reference, if available, and sufficient details to help us review your inquiry.
Thank you for choosing White Angels Travel EGY. We appreciate your trust and look forward to helping you explore Egypt.