1. Cancellation & Refund Policy
White Angels Travel EGY
Last Updated: October 16, 2026
1. Overview
At White Angels Travel EGY, we understand that travel plans can change. Our Cancellation and Refund Policy explains how cancellations, refund requests, and booking modifications are handled for tours, private transfers, activities, and other travel services arranged through us.
Cancellation conditions may vary depending on the service, supplier, booking type, and payment terms. Before confirming your reservation, please review the cancellation conditions displayed on the relevant tour page and in your booking confirmation.
The specific terms communicated for your confirmed booking will apply, subject to applicable law and any mandatory consumer rights.
2. How to Cancel a Booking
To request a cancellation, you can:
Contact us at info@whiteangelstravelegy.com.
Use the My Bookings area, if this feature is available for your reservation.
Contact us through the communication channel used to arrange your booking.
Please include your booking reference, travel date, lead passenger’s name, and the service you wish to cancel.
Your cancellation request should be submitted in writing. Where a cancellation deadline applies, please allow sufficient time for your request to be received and processed. We recommend obtaining written confirmation of the cancellation.
If your booking was made through a third-party platform, you may need to submit your cancellation directly through that platform in accordance with its procedures.
3. Cancellation Deadlines and Refund Eligibility
The applicable cancellation deadline and refund amount depend on the specific booking terms provided when you make your reservation.
Depending on the service, the available terms may include:
Full refund: A refund of the eligible amount when cancellation is made within the applicable full-refund period.
Partial refund: A refund of a specified portion of the payment when cancellation falls within a partial-refund period.
Non-refundable booking: Certain bookings, promotional offers, or services may be non-refundable where this condition was clearly disclosed and is permitted by applicable law.
Any applicable deadlines, refund percentages, fees, and exceptions should be stated on the relevant tour page or in the booking confirmation.
If no specific cancellation terms are provided, please contact us before cancelling so we can clarify the applicable conditions.
4. No-Show Policy
A no-show occurs when a customer fails to arrive at the agreed pickup point or meeting location at the confirmed time and does not make suitable arrangements with us or the service provider.
Depending on the booking terms and circumstances, a no-show may result in the loss of the amount paid or the cancellation of the service without a refund.
Customers should contact us as soon as possible if they expect to be late or experience difficulties locating the driver, guide, or meeting point.
Any exceptions will be considered in accordance with the applicable booking terms and relevant legal requirements.
5. Group and Multi-Passenger Bookings
Group reservations and bookings involving multiple passengers may be subject to specific cancellation conditions.
Depending on the service, cancelling one or more passengers may affect the total price, vehicle arrangements, availability, or eligibility for a refund.
Please review the terms provided with your group booking or contact us before requesting changes. Any applicable cancellation charges or adjustments will be communicated in accordance with the agreed booking conditions.
6. Cancellations by White Angels Travel EGY or the Service Provider
In some circumstances, we or the relevant service provider may need to cancel a confirmed booking due to operational issues, safety concerns, site closures, weather conditions, or other circumstances affecting the delivery of the service.
If a cancellation occurs, we will make reasonable efforts to notify you using the contact details provided with your booking.
Depending on the circumstances, applicable booking terms, and legal requirements, available options may include:
Rescheduling the service to an alternative date, subject to availability.
Arranging an alternative service where appropriate and agreed.
Providing a refund of eligible amounts paid for the cancelled service.
Any applicable refund or alternative arrangement will be explained to the customer. We will not treat a supplier’s cancellation policy as removing any mandatory rights you may have under applicable law.
7. Force Majeure and Exceptional Circumstances
Force majeure refers to exceptional circumstances beyond reasonable control that may prevent or significantly affect the delivery of a service. Examples may include severe weather, natural disasters, government restrictions, security incidents, transport disruptions, or the closure of tourist sites.
If such circumstances affect your booking, we will communicate the situation when reasonably possible and explain the available options under the applicable booking terms and law.
Refunds, rescheduling, or other arrangements will depend on the circumstances, the services already delivered, the relevant supplier conditions, and any applicable legal requirements.
8. Booking Modifications
If you need to change your travel date, pickup time, pickup location, passenger details, or selected services, please contact us as early as possible.
Modification requests can be submitted by email at info@whiteangelstravelegy.com or through the My Bookings area, if available for your reservation.
All changes are subject to availability and confirmation. A modification may result in a price adjustment or additional charges where permitted by the booking terms.
Please do not assume that a change has been accepted until you receive written confirmation.
9. Refund Processing Time
Once a refund has been approved, the processing time may depend on the payment method, payment provider, bank, or card issuer.
We will initiate approved refunds within a reasonable period, subject to any applicable processing requirements. The time it takes for the refunded funds to appear in your account may vary.
If you have not received an expected refund within the timeframe communicated to you, please contact us with your booking reference and payment details sufficient to identify the transaction. Do not send full card numbers or security codes by email.
10. Refund Currency and Payment Method
Where possible, refunds will be processed using the original payment method and in accordance with the payment provider’s procedures.
The amount received may differ from the original amount charged if your bank or payment provider applies currency conversion rates, exchange-rate adjustments, or transaction fees. Such charges are generally determined by the relevant financial institution or payment provider.
If the original payment method is unavailable, we may contact you to agree on an appropriate alternative, subject to verification and applicable requirements.
11. Non-Refundable Costs and Third-Party Services
Certain services may involve supplier charges or costs that are non-refundable under the conditions disclosed at booking. These may include specific activity reservations, tickets, special arrangements, or third-party services.
Any non-refundable condition must be communicated as part of the applicable booking terms and is subject to applicable law.
Where a booking includes multiple services, the refund calculation may depend on which services have been cancelled, delivered, or remain available.
12. Contact Us
If you have questions about cancellations, refunds, or booking modifications, please contact us:
Company: White Angels Travel EGY
Email: info@whiteangelstravelegy.com
Website: https://whiteangelstravelegy.com
Please include your booking reference, service date, and a brief explanation of your request so our team can assist you efficiently.
Thank you for choosing White Angels Travel EGY. We appreciate your understanding and will make reasonable efforts to handle cancellation and refund requests fairly and transparently.