1. Refund Policy
White Angels Travel EGY
Last Updated: October 16, 2026
1. Overview
White Angels Travel EGY aims to handle refund requests fairly and transparently. This Refund Policy explains how refund eligibility is determined, how approved refunds are processed, and what customers can expect when a tour, transfer, activity, or other travel service is cancelled.
Refunds are subject to the applicable Cancellation & Refund Policy, the terms provided on the relevant tour page, the booking confirmation, and any mandatory rights under applicable law.
2. Eligibility for Refunds
Refund eligibility depends on the cancellation conditions associated with your booking.
Before making a reservation, customers should review the applicable cancellation deadline, refund percentage, and any special conditions displayed on the tour page or in the booking confirmation.
Depending on the booking terms and circumstances, a refund may be full, partial, or unavailable. All refund decisions remain subject to applicable legal requirements and any mandatory consumer rights.
3. How to Request a Refund
To request a refund, please contact us at info@whiteangelstravelegy.com.
Please include the following information where available:
Your booking reference.
The lead passenger’s name.
The tour or service booked.
The scheduled service date.
The reason for your cancellation or refund request.
Our team may request additional information reasonably necessary to verify the booking and assess your request.
If you booked through a third-party platform, you may need to submit your request through that platform’s cancellation or refund process.
4. Refund Methods
Approved refunds will generally be issued through the original payment method used for the booking, subject to the payment provider’s procedures and applicable requirements.
If the original payment method is unavailable or cannot accept the refund, we may contact you to arrange a suitable alternative, subject to verification and any relevant payment restrictions.
For security reasons, never send your full card number, PIN, password, or card security code by email.
5. Refund Processing Timeframes
Once a refund has been approved, processing times may vary depending on the payment method, payment gateway, bank, or card issuer.
We will initiate approved refunds within a reasonable period and communicate any relevant processing information when available. The time required for the funds to appear in your account may be outside our direct control.
If your refund has not arrived within the timeframe communicated to you, please contact us with your booking reference so we can help review its status.
6. Partial Refunds
Partial refunds may apply when the applicable booking terms provide for a reduced refund based on the timing or circumstances of cancellation.
The amount refunded may also depend on whether part of the booked service has already been delivered or whether specific components are subject to separate cancellation conditions.
Any applicable refund percentage, deduction, or condition should be disclosed in the relevant tour details or booking confirmation, subject to applicable law.
7. Non-Refundable Items and Fees
Certain services, tickets, reservations, or additional arrangements may be non-refundable where this condition was clearly disclosed before booking and is permitted by applicable law.
Customers should review the inclusions, exclusions, and cancellation conditions of their selected service before making payment.
Any deduction from a refund must be consistent with the agreed booking terms and applicable legal requirements.
8. Cancellations by the Operator
If White Angels Travel EGY or the relevant service provider cancels a confirmed service, we will notify the customer as soon as reasonably possible.
Depending on the circumstances, applicable booking terms, and legal requirements, available options may include:
A full refund for the cancelled service.
Rescheduling to another available date.
An alternative service agreed upon by the customer.
Where a full refund is required under the applicable booking terms or law, it will be processed accordingly. Any alternative arrangement will be subject to customer agreement where required.
9. Currency Conversion and Bank Fees
Refunds are generally processed in accordance with the original transaction and the payment provider’s procedures.
If your payment involved currency conversion, the amount credited to your account may differ from the original amount charged because of exchange-rate movements, bank charges, or payment-provider fees.
These adjustments are determined by the relevant financial institution or payment provider and may be outside our control.
10. Disputes and Chargebacks
If you have a concern about a payment or refund, we encourage you to contact us first at info@whiteangelstravelegy.com so we can review the transaction and work toward a resolution.
If you initiate a chargeback or payment dispute through your bank or payment provider, the matter may be handled under that provider’s procedures. We may provide relevant booking confirmations, communications, payment records, and cancellation terms as part of the dispute process.
Nothing in this section limits any rights you may have under applicable law.
11. Contact Us
For questions about refund eligibility, approved refunds, or payment-related concerns, please contact:
Company: White Angels Travel EGY
Email: info@whiteangelstravelegy.com
Website: https://whiteangelstravelegy.com
Please provide your booking reference and sufficient details to help our team review your request.
Thank you for choosing White Angels Travel EGY. We are committed to handling refund inquiries professionally and transparently.